Exosome Reference Guide
The complete guide to MSC exosomes.
VRP's working reference for everyone on the team — the science, the product, the regulatory landscape, compliant language, and protocols. Built section by section as the single source of truth.
Introduction & regenerative medicine
You don't need to be an expert to sell our product
Keep in mind, you do not need to be an expert or know everything in order to effectively sell our product. When speaking with doctors, they are often eager to prove they are the smartest person in the room. However, when it comes to MSC exosomes, very few doctors actually understand what they are or how they function.
Even physicians who are illegally treating patients with stem cells often have no idea what exosomes are—which is ironic, considering exosomes are secreted by stem cells and do the actual healing. But we'll dive deeper into that later.
Traditional methods of treating patients are becoming obsolete.
The future of medicine lies in regenerative medicine, which offers a far more effective approach to treating both minor and major medical conditions. One of the most promising advancements in this field is Mesenchymal Exosomes, which have the potential to address a wide range of health concerns both inside and outside the body.
What is regenerative medicine?
Regenerative medicine seeks to replace tissue or organs that have been damaged by age, disease, trauma, or congenital issues, vs. the current clinical strategy that focuses primarily on treating the symptoms. The tools used to realize these outcomes are tissue engineering, cellular therapies, and medical devices and artificial organs.
Combinations of these approaches can amplify our natural healing process in the places it is needed most, or take over the function of a permanently damaged organ. Regenerative medicine is a field that brings together experts in biology, chemistry, computer science, engineering, genetics, medicine, robotics, and other fields to find solutions to some of the most challenging medical problems faced by humankind.
When injured or invaded by disease, our bodies have the innate response to heal and defend. What if it was possible to harness the power of the body to heal and then accelerate it in a clinically relevant way? What if we could help the body heal better?
The promising field of regenerative medicine is working to restore structure and function of damaged tissues, organs, cartilage, cells, reduce inflammation, etc. It is also working to create solutions for organs that become permanently damaged. The goal of this approach is to develop transformative healthcare solutions that will potentially cure previously untreatable injuries and diseases.
What are mesenchymal exosomes?
More than likely you are familiar with "STEM CELLS" or have at least heard about them and how stem cells are cutting edge in REGENERATIVE MEDICINE. Mesenchymal Exosomes are secreted by Mesenchymal Stem Cells (MSC's). MSC Stem Cells and the Exosomes secreted by the stem cells are your body's NATURAL HEALING MECHANISM starting the day you are born until the day you die.
When stem cells or exosomes are referenced, I am always referring to Mesenchymal Stem Cells and Exosomes.
For years scientists have studied how stem cells functioned naturally in the human body. They noticed tiny particles floating off of the stem cells and thought it was just waste. Years later scientists studied this closer and realized those are not waste particles, those are exosomes!
For your knowledge, ALL cells secrete "exosomes". An "exosome" is a lipid bilayer (bubble) that shuttles the cargo inside of it to different areas of your body. MESENCHYMAL EXOSOMES shuttle healing cargo such as growth factors, cytokines, proteins, lipids, nucleic acid, mRNA, etc. to damaged cells, tissue, and so on.
The natural healing mechanism in all of us
Mesenchymal Stem Cells and Exosomes are the NATURAL healing mechanisms in all of us. When we are born, we have the most abundant and potent MSC stem cells that we were ever going to have. This is when we are at our peak health. When we are middle aged they are much less effective. When we reach our golden years our stem cells are not very effective, and by the age of 60 our stem cells and exosomes have all but stopped working to repair your body.
This is why we are relatively healthy when we are young — meaning from age zero to our forties — and once we get into our 50's, 60's, and older it's not uncommon to get diagnosed with a variety of medical conditions such as arthritis, COPD, neurodegenerative conditions (dementia, ALS, Parkinson's disease), cancer, neuropathy, diabetes, and so on.
How they work
All diseases, illnesses, and injuries start with damaged cells. Your damaged cells must be repaired to prevent you from getting a major medical condition(s). This could be damaged blood cells, liver cells, muscle cells, brain cells, skin cells, etc. Your damaged cells will send out inflammation signals throughout your body (like a cry out for help). Those inflammation signals are received by your MSC stem cells, which triggers the repair process. The stem cells then load the healing contents (growth factors, proteins, etc.) into an "exosome" which, again, is a lipid bilayer or tiny bubble. The Exosomes are then secreted from the stem cell and travel to the damaged cells, where they communicate, attach themselves, and essentially repair the cells, rebuild organs, tissue, cartilage, reduce inflammation, and so on.
As it turns out, although stem cells play an important role in this process, it's the MSC Exosomes that are doing all of the heavy lifting… NOT the stem cell itself.
It didn't take long for scientists to figure out that they can take the manufacturing process one step further by first harvesting the stem cells in a controlled laboratory, triggering them to package up the exosomes, then getting them to secrete from the stem cell. Once the MSC Exosomes are secreted from the stem cell, the exosomes can be separated and purified by removing all cell particles — leaving you with pure isolated MSC exosomes, which you can concentrate in very potent quantities.
All "exosomes" are NOT created equal. The quality, potency, purity, and safety of the exosomes has everything to do with how they are manufactured — which we will dive into a bit later.
Benefits of MSC exosomes
Exosomes reduce inflammation, repair and regenerate tissue, support your immune balance, encourage growth of new blood cells, protect cells from damage, repair damaged cells, speed up wound healing, reduce or eliminate scars, and repair and rebuild organs, tissue, and cartilage.
Healing Power
They can help repair damaged tissues. For example, if you sprain your ankle, these exosomes can help the cells in your ankle start to heal faster.
Reducing Inflammation
Sometimes our body can get too inflamed, like when you have a cold. Mesenchymal exosomes can help calm that inflammation down, making you feel better.
Cell Communication
They improve communication between cells. This is important because cells need to work together, just like teammates in a game.
MSC Exosomes have the "potential" (the compliant term) to reverse conditions such as neurodegenerative disorders, joint injuries, cancer, autoimmune diseases, organ failure, cardiovascular conditions, arthritis, neuropathy, Lyme disease, macular degeneration and other eye conditions, chronic conditions, inflammation, anti-aging, hair restoration, sexual dysfunction, kidney disease, among many other conditions.
Skin & aesthetic
Neurological & brain
Joint, pain & musculoskeletal
Immune, systemic & metabolic
How mesenchymal stem cells replicate
Self-Renewal: MSCs have a special ability called self-renewal. This means they can divide and make copies of themselves. When they replicate, they create new MSCs that can still become different types of cells.
Differentiation: Besides making more MSCs, they can also turn into other types of cells, like bone cells or cartilage cells. This process is called differentiation. For example, if you need more bone cells because of a fracture, MSCs can transform into those bone cells to help with healing.
Controlled Growth: The body regulates the number of MSCs produced and how they differentiate, ensuring that tissues grow and repair as needed. This is crucial for maintaining balance in the body.
Why we're healthy young — and experience complications as we age
Throughout life, our stem cells continuously replicate, making copies of themselves. However, with each replication, they lose a bit of their effectiveness, gradually diminishing their ability to repair and regenerate tissues as efficiently as they did in youth.
By the time we reach our early 30s, fine lines and wrinkles begin to appear. This happens because skin cells experience damage that is no longer being repaired as effectively as before. These early signs of aging indicate that stem cells and exosomes are already starting to decline in function.
In our youth, stem cells and exosomes operate at full capacity, rapidly repairing damaged cells — including skin cells — keeping us vibrant and resilient.
As we enter our 40s, we may notice subtle changes: moving a bit slower, experiencing more stiffness, or feeling occasional joint discomfort.
By our 50s, 60s, and beyond, age-related conditions become more common. Many people develop arthritis, diabetes, or Parkinson's disease, and the risk of cancer, dementia, and COPD increases. In contrast, young individuals — such as children, teenagers, or even those in their 20s — rarely develop these conditions. This is because their stem cells are still functioning optimally, ensuring rapid and efficient cellular repair.
As we age, cellular repair slows down or even stops altogether, allowing diseases to take hold. We often attribute these changes to "getting older," but the reality is that our stem cells and exosomes have replicated so many times that they become fatigued, less effective, and forget how to function properly. This decline weakens the body's ability to heal, increases vulnerability to disease, and accelerates the aging process.
Understanding this fundamental shift in cellular function highlights why regenerative medicine plays a crucial role in restoring, maintaining, and enhancing overall health as we age.
What makes our product different and superior to the others?
These are undisputed facts.
Vertex Regenerative Partners distributes ONLY Mesenchymal Exosomes that are legally permitted to be sold and used for research and investigational use.
Our product is the only one legally permitted to be administered via:
- IV Infusion for therapeutic treatments
- Direct Site Injection to help with joint pain and injuries, torn ligaments, arthritis, etc.
- Nebulization to help with lung issues such as COPD and pulmonary fibrosis, as well as dementia, Alzheimer's, PTSD, and other neurocognitive issues
- Scalp Injections for hair restoration
- Topically after microneedling and laser treatments for skin therapy
- Topically as a cosmetic
We are the only ones with a Drug Master File with the FDA, and our product is the only one registered as a drug with the FDA.
Our product is the only one categorized as a 351(a) by the FDA. ALL other suppliers and manufacturers are categorized as a 361 HCT/P product, which is only legal to use as a topical cosmetic on unbroken skin — no different than any face cream you can buy at a beauty supply store.
The only time a 361 biologic product is legal to inject is if the stem cells / exosomes are pulled from the patient and injected back into that same patient, OR if the donated cells come from a first- or second-degree blood relative. Donated cells derived from the umbilical cord, or from anyone other than a first- or second-degree relative, is illegal (a felony).
EVERY other manufacturer or exosome supplier's product is, without a doubt, illegal to use for clinical purposes. That means it is illegal to inject into another human. It's a felony, and the doctor could lose their medical license. There are hundreds of suppliers and they are all categorized as a 361 cosmetic with the FDA… except for us.
Science, testing & manufacturing
3rd party lab testing
Aside from compliance — and more importantly — we ship 25% of our final product to a third-party laboratory called Eurofins. Eurofins is one of only two labs that has the capabilities to perform the types of testing required by the FDA.
Once they have completed the testing, they send the results directly to the FDA — a few terabytes' worth of information. The FDA then takes about 7 to 10 days to review the information, and not until they give us the green light are we permitted to bottle it up, dilute it with saline, and offer it for sale.
We provide the 3rd party Certificate of Analysis with every order. No other supplier even has their product tested.
Composition & standards
We abide by all regulatory guidelines to ensure that we meet the purity, potency, consistency, and safety standards. Our exosomes contain a high potency of lipids, proteins, and nucleic acids such as RNA, cytokines, and microRNAs. Furthermore, our exosomes have over 700 growth factors — a key component, and at least 25 times more than any other MSC exosome product I know of.
We are currently performing over 13 clinical studies hosted by LSU Medical School and have several more starting soon.
U.S. patent
We have a United States Patent on the process of manufacturing Shelf-Stable Human Mesenchymal Exosomes for Topical Applications (this pertains to our topical products). So if you see an "exosome" product that is stable at room temperature, bottled and combined with a gel, serum, or cream, you know it's not real exosomes — because they would be violating our patent. It's either a plant-based exosome (which works great if you're a plant, but not as a human, because plant-based exosomes cannot communicate with human cells), or it's "conditioned media," which is a hodgepodge of different cellular particles that surround stem cells and exosomes.
Safety studies
We have performed very extensive safety studies on our exosome product, which concluded that our product is 100% safe, has zero side effects, zero adverse events, and is impossible to overdose.
The LSU relationship & fresh cords
LSU School of Medicine is a 5% equity owner with our manufacturer. This is a fantastic relationship because it enables us to utilize their team of attorneys, incredible scientists, state-of-the-art laboratories, ISO-5 clean rooms, and their women's hospital — which is where we get our umbilical cords from. All donors are extensively tested for all diseases, whether current or ever present in their past. Every mother is screened for mental health conditions, and we make sure all our donors have never taken the COVID vaccine.
This gives us a major advantage over other manufacturers because we can get the umbilical cord right when the baby is born, take it directly to our state-of-the-art laboratory, and begin harvesting the stem cells immediately while it is fresh.
At the time of birth, you either need to begin harvesting the stem cells immediately, or you need to freeze the umbilical cord. None of the other manufacturers have the ability to harvest fresh stem cells — they get their umbilical cords from a tissue bank, where they are frozen for years before use.
When you freeze the umbilical cord, it causes damage to the cells, growth factors, cytokines, exosomes, and all of the components that are necessary to repair your body. Our scientists have studied how stem cells behave after they have been frozen and found they do not behave the same as they do naturally in the human body, or when they are harvested fresh. So, harvesting our stem cells immediately with a fresh umbilical cord is our first step in developing a superior product.
The 3-generation process
Next, we allow the stem cells to mimic the same process that your body does naturally: once we harvest the stem cells, we allow them to replicate up to three times, but we stop before the 4th generation. The reason we do that is because, after testing our product, we found that going to the 4th generation would require us to file for a whole new drug category.
So, we stop at 3 generations, separate the exosomes, then use a proprietary process to upregulate our product to where we have over 700 growth factors — more than 25× any other manufacturer we have found. We also have proprietary methods to modify and program our exosomes.
At this point we perform a series of different tests on our product. We lyse the exosomes to make sure they are the right type, and perform a series of tests to ensure that the proteins, growth factors, cytokines, etc. are consistently potent — so we will meet the FDA's 351(a) consistency standards for potency.
Science & testing
Our product is Wharton's Jelly-derived Mesenchymal Stem Cell (MSC) Exosomes — a cell-free biologic that we package in two variants. One of these is a sterile, aseptically filled saline solution containing 20 billion exosomes per cc.
Processing & harvesting
Once we receive an umbilical cord, we immediately transfer it to our ISO-5 clean room for processing. We only harvest stem cells from fresh umbilical cords — never frozen. This is crucial because freezing bulk tissue can damage cells, alter stem cell behavior, and make them difficult to work with.
After harvesting the MSC stem cells, we conduct CNC (characterization and control) testing as well as performative analysis to confirm that the cells are indeed Mesenchymal Stem Cells, and to assess their responsiveness and mechanism of action.
Our goal is not just to produce exosomes — but to produce exosomes with high concentrations of key growth factors and anti-inflammatory factors. Additionally, we ensure that the exosome structure is optimized to effectively target damaged and inflamed tissue.
Quality control & optimization
Before proceeding, we conduct preliminary testing to determine the responsiveness and behavior of the stem cells. Based on these results, we select whether to use the first, second, or third passage of the cell line.
Every time stem cells are expanded and cultured, their responsiveness and potency gradually decline. To maintain the highest quality and potency, we never use cells beyond the third passage — ensuring optimal performance based on measurable characteristics.
Once the ideal passage is selected, we establish a Master Cell Bank, which is sent for third-party laboratory testing. After the Master Cell Bank passes all quality and safety tests, we move into full-scale production.
Manufacturing & consistency standards
To ensure a consistently potent product with every batch, we:
- Stimulate the stem cells daily using a specialized, xeno-free culture media (free of animal products or foreign substances).
- Prevent cells from multiplying, dividing, or differentiating while in bioreactors.
- Measure stem cell production daily and adjust the nutrient and stimulation factors accordingly.
- Ensure compliance with FDA 351(a) consistency standards, allowing us to reproduce the same drug today and 30 years from now, even with different tissue sources.
As a result, our final product consistently maintains the highest potency possible, with superior concentrations of key growth factors and anti-inflammatory factors per exosome — significantly outperforming standard market products.
Final processing & testing
Once the production cycle is complete, we:
- Concentrate the solution 1,000-fold and send it for batch virology testing.
- After passing safety checks, move into final product manufacturing, where we achieve a 20 billion exosome per cc concentration in standard 0.9% saline.
- Send 25% of our product for finished-lot analysis via a third-party laboratory, ensuring compliance with the highest safety and efficacy standards.
The third-party laboratory conducts:
- Sterility, endotoxin, and mycoplasma testing to confirm safety.
- Proteomics, mRNA sequencing, and lipid analysis — examining both free-floating and exosome-loaded content.
- Particle size analysis to quantify exosome count.
- Protein analysis to assess exosome type and function.
We measure not only the total concentration of therapeutic compounds in the vial, but also the precise amount encapsulated within each exosome — ensuring a highly effective and scientifically validated product.
FDA 351(a) vs 361
All biologic manufacturers have a CHOICE. They can take the 351(a) pathway, which is very complex, expensive, and takes a minimum of 5 years and upwards of 10 years. This is the only pathway if you want to get your product FDA-approved. It's the same pathway that all pharmaceutical manufacturers must take to get their drug approved by the FDA.
What the FDA requires
- ✓Extensive efficacy data proving the product is effective and "works" when treating various medical conditions
- ✓Pre-clinical studies to back up the efficacy data
- ✓Extensive safety studies to prove the product is safe (ours concluded 100% safe, zero side effects or adverse events, impossible to overdose)
- ✓Mandatory 3rd-party batch testing + consistent potency, purity & safety standards
What the FDA requires — not much
- ✕NOT required to provide efficacy data (don't have to prove it's effective)
- ✕NOT required to perform pre-clinical trials
- ✕NOT required to perform safety studies (don't have to prove it's safe)
- ✕NOT required to have the product 3rd-party tested (no idea if it matches the label, is contaminated, or contains any exosomes at all)
- ✕Cost: $0 · about a 45-minute online application
What being a 351(a) actually costs
It took us 7 years to meet the criteria required by the FDA and cost over $100M. Once you are categorized as a 351(a) biologic drug, the FDA requires the manufacturer to have each batch tested by a 3rd-party laboratory (they recommend Eurofins, so that is who we use). The tests the FDA requires are extensive and cost the manufacturer $800K per batch.
If the test shows the batch is even ONE exosome below 100 billion on our 5 mL SKU, we must dispose of that batch. We don't get a "do-over." The FDA requires us to make a consistently potent, pure, and safe product with every batch.
Therefore, we are regulated by the FDA as we wait for our official clinical studies to conclude — and we will then have the first and only FDA-approved human-derived mesenchymal exosome product available.
What a 361 actually is
Considering you are NOT required to prove a 361 product is effective, safe, or have it tested to confirm its contents and that it is free of contamination, 361 products are categorized as topical cosmetics and are permitted to be used on top of UNBROKEN SKIN only.
Again, ALL other MSC exosome products — and there are hundreds of them — that you will run across are categorized as a 361 and are illegal to inject and treat medical conditions.
How much do providers charge patients?
The pricing depends on the provider's location.
In affluent areas such as Dallas, Miami, Fort Lauderdale, high-end cities in California, Houston, Austin, Scottsdale, Phoenix, North and South Carolina, and New York, providers typically charge around $10,000 per 5 mL vial. This price includes the exosomes, office visit, consultation, and administration (IV).
In less affluent areas, pricing tends to be lower, ranging from $7,000 to $9,000. However, providers ultimately set their own prices — we do not determine that for them.
Providers are not technically supposed to mark up the price of ancillary products. They should sell exosomes at the same price they purchase them for, while billing patients separately for the office visit, consultation, and administration. The total cost should reflect whatever is customary for those services, in addition to the cost of the exosomes.
Compliance & language
Since mesenchymal exosomes fall under FDA 351(a) biologic drug regulations, you must avoid language that implies curing, treating, diagnosing, or preventing diseases unless you have specific FDA approval for those claims. Instead, here are some compliant alternatives that stay within regulatory guidelines.
Replace "cure" and "treat" with…
- "Supports" — e.g., supports cellular health and function
- "Promotes" — e.g., promotes tissue regeneration and repair processes
- "Aids in" — e.g., aids in natural recovery mechanisms
- "Enhances" — e.g., enhances cellular communication and signaling
- "May assist with" — e.g., may assist with reducing inflammation markers
- "Contributes to" — e.g., contributes to overall skin rejuvenation
- "Encourages" — e.g., encourages the body's natural repair response
Example compliant phrasing
✕ Non-compliant
✓ Compliant
General compliance tips
- Stick to structure-function claims (i.e., how exosomes support normal biological functions).
- Use "may" or "supports" to avoid definitive health claims.
- Avoid mentioning specific diseases unless referring to published research (and always with a disclaimer).
- When referencing studies, ensure they are properly cited and framed as ongoing research rather than definitive claims.
The FDA is very particular about marketing, so be sure to be compliant with any mass marketing — including any emails being sent to someone unsolicited.
Rules on "FDA" and "approved"
You are not allowed to use "FDA" or to reference the FDA — including our status with the FDA — to help persuade or sell a product. NEVER use the word "APPROVED" in any situation until our product is officially approved.
The correct way is to say: "Our MSC Exosome product is the only one that is legally PERMITTED to be sold and used for RESEARCH and INVESTIGATIONAL USE."
Be sure to let the doctor or patient know that "currently, no exosome products are FDA approved." You can follow that up with: "However, our exosomes are legally permitted to be used systemically and can be administered via IV infusion, with joint injections, etc."
Getting the point across without saying "FDA"
Any emails or marketing that anyone can access can make references without saying "FDA," and the same point will get there. For example:
- You can say, "we abide by all regulatory guidelines."
- You can say, "we are categorized as a 351(a)" — leaving out "with the FDA."
- When you say "legally permitted" without mentioning the FDA, that leaves it open and doesn't specify who it's legally permitted by.
- NEVER use terms such as "cure," "heal," etc. Be more broad: "potential," "have shown promise to…," or "potential benefits include…"
- A lot of the time I'll say, "we have seen a lot of success with ____ condition." Saying "a lot" is a matter of opinion (not factual), and people define "success" differently.
- You may hear me say, "I haven't had a single patient yet who didn't get their desired results, as long as they took the recommended dosage and followed the protocols." This is a true statement — notice I didn't say "cure."
Marketing to the masses
When marketing to the masses, or when doctors market on their website, you are not supposed to use the term "exosomes" or "stem cells." However, you can say "Regenerative Medicine" or "The most advanced regenerative medicine."
FDA-compliant terms for marketing
When marketing MSC-derived exosomes in compliance with FDA regulations, it's important to use FDA-compliant terminology to avoid regulatory scrutiny. The FDA does not allow the term "exosomes" in marketing materials, as it implies an unapproved drug or biologic product. Instead, use alternative compliant terms that align with regulatory standards.
These terms focus on the natural cellular communication function of exosomes without making unapproved drug claims.
Key compliance guidelines
- Avoid disease claims (e.g., "treats arthritis" or "cures neuropathy"). Instead, use phrases like "supports regenerative function" or "promotes cellular communication."
- Do not imply FDA approval unless explicitly stating compliance within investigational use (e.g., "Our product is FDA-compliant as a 351(a) biologic drug with a Drug Master File").
- Use scientific, non-therapeutic language, focusing on structure and function (e.g., "supports tissue health" instead of "regenerates cartilage").
Research use & compliance requirements
What does "legally permitted to be sold and used for research and investigational use" mean?
As long as the doctor or patient is buying / using our product for "research," it's legal for us to sell to anyone, anywhere. The "research" is private research, and none of the data needs to be submitted to the FDA nor to the manufacturer.
What's required to be compliant?
- The provider has the patient read and sign the informed consent form, which states that the patient understands the product is not an FDA-"approved" medical treatment, understands the other options available to them, outlines any side effects, and confirms they are being treated with the exosomes voluntarily.
- The provider enters the SOAP notes in their EMR system, stating why they treated the patient, the medical condition, dose, and administration method.
- The provider enters follow-up notes the next time they see the patient.
To date, none of our providers have ever been audited — and if they were, they would just need to show those documents.
Ordering, shipping & refunds
Placing an order
To place an order, the provider or patient simply submits their order through our portal. There are 3 payment options:
- Wire Transfer (preferred)
- Credit or Debit Card
- Cashier's Check — must be sent overnight express
When they submit the order, the client will receive an order confirmation via email with payment instructions. If they selected to pay via credit or debit card, we will send them an invoice through PayPal with a payment link.
I strongly suggest the client submits the order themselves, as opposed to you filling it out for them, for a couple of reasons:
1. Address mistakes. If you type even one digit wrong on the zip code, it will cause delays with FedEx, which could cause the dry ice to melt before delivery and the exosomes could go bad. If this happens, you will need to pay for the replacement vials.
2. Terms and conditions. There are terms and conditions the client must acknowledge — that they understand we cannot accept any returns or exchanges and that all sales are final, and that they must put the exosomes in their freezer upon delivery. If you submit the order in the portal for them, that means they are not agreeing to the terms and conditions, and they can claim they were not aware — so the liability falls on you.
Shipping
We ship our medical-grade injectable exosomes overnight express on dry ice, Monday through Thursday. Any orders placed on Friday will ship the following Monday for Tuesday delivery, unless they request Saturday delivery.
Our topical exosomes are shipped Monday through Friday via 2-day air.
We provide tracking for each order. Once their order is delivered, the recipient needs to put the injectable exosomes in their freezer as soon as it is delivered. If there are any delays with FedEx, it's typically not an issue — the dry ice will last at least 48 hours, up to 72 hours.
Refunds and exchanges
We cannot accept any returns or exchanges per the FDA, so all sales are final. However, if something were to happen to the product while in transit, we would replace the order. The customer must document the issue with pictures and/or videos upon recognizing the issue. We will provide our FedEx account number to have their order shipped back, and we will send the replacement immediately.
Researching conditions
You can do your own research when someone asks if our product works for [insert medical condition]. ChatGPT is your friend — www.chatgpt.com.
Type the following:
If you want ChatGPT to "dumb it down" for you, type:
Example:
Sample response
Human umbilical cord mesenchymal stem cells (MSC) are special cells that can be found in the umbilical cord of newborn babies. These cells are really good at healing and repairing tissues in the body. They can make tiny packages called exosomes, which are like little "messenger" bubbles.
Exosomes carry important information — like proteins, lipids, and genetic material — that can help cells communicate with each other. When exosomes from umbilical cord MSCs are used to treat kidney disease, they help in several ways:
- Repairing Damaged Cells: The exosomes carry helpful signals that encourage the kidney cells to repair themselves. They can also help new, healthy cells grow to replace the damaged ones.
- Reducing Inflammation: In kidney disease, inflammation (swelling and irritation) can make things worse. Exosomes help reduce this inflammation, which is good for the kidneys.
- Improving Blood Flow: Exosomes help the blood vessels in the kidneys work better, which is important for kidney function. Better blood flow helps the kidneys filter waste more effectively.
- Helping Kidneys Heal: In later stages of kidney disease, the kidneys struggle to heal on their own. Exosomes from stem cells encourage the kidneys to heal and work better.
In short, exosomes from umbilical cord stem cells have the ability to help heal, reduce damage, and improve how the kidneys work — which is why they may be helpful in treating late-stage kidney disease.
Documents & downloads
Pull the right document for any provider conversation. Links below are placeholders — replace each # with the real file URL (or upload the PDFs and I'll wire them in).